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2010年1月31日 星期日

侍應生

侍應生

香港叫Waiter做「侍應生」,大陸則叫做「服務員」。今次數一數侍應生最經常說的十句說話。
補充:我甚少幫趁高級餐廳,所以呢十句只在一般餐廳聽到。而高級餐廳侍應生講的十句,還是交由 具消費力的 閣下去寫吧。


第十位:「今日我哋啲咩好靚好新鮮喎!」
食客在落單時,侍應生落力向食客推銷本店當天的貴價食物,唔理食客衣著如何寒酸,侍應生照搬出廚師推介:「今日我哋啲黑松露好靚喎!」、「今日我哋啲北海道毛蟹好新鮮喎!」食客聽完推介後,不被打動,甚至詐聽唔到,侍應生只有死死地氣:「咁我覆你一次:腿蛋丁、涷檸茶少甜……」

第九位:「一有卡位我再轉俾你。」
情侶吃飯時希望多一些私人空間,最喜歡卡位對坐。但餐廳邊有咁多卡位吖?侍應生帶領食客到普通餐枱坐低後,安撫食客:「一有卡位我立即轉俾你。」有些食客食食吓,怕搬嚟搬去麻煩,便放棄轉卡位的念頭,也有一些死硬派食客唔order住,誓要等到有卡位為止。

第八位:「麻煩邊一位埋咗張單先吖!」
晚間食肆行「兩場制」:6時至8:30、830至11時。不讓食客食完就係咁傾偈,霸住張枱,坐足一晚。到8:30左右,侍應生收哂枱面所有碗碟,拿著一疊帳單,
巡迴到各張枱,要求客人埋單,侍應生有禮貌地說:「麻煩邊一位埋咗張單先吖!」
務求盡快騰出空枱,給站在門口外的下一批食客們。

第七位:「有無興趣做會員?」
有些具規模的食店或集團連鎖店,都設有會員制度。食客付款成為會員後,享有更多折扣回贈和優惠。埋單時,侍應生問食客:「有無興趣做會員?即時享有折扣喎。」有些精打細算的食客願意入會,有些食客唔會再光顧所以唔打開入會,有些食客雖然join了,但會員卡轉頭便遺失了,或者再光顧時忘記帶會員卡。

第六位:「有啲優惠券送返俾你。」
為了鼓勵「返頭客」,食客在結帳時,侍應生:「有啲優惠券送返俾你。」食客獲送贈優惠券後,當下次光顧時出示,便可享有discount:三人同行二人價錢、送多一碟頭盤、開酒八折、食客於生日月幫趁有生日蛋糕送,啲優惠券塞到個銀包脹卜卜,但通常輪到使用優惠券的時候,才發覺它剛好過了期,變成無效廢紙。

第五位:「Sorry!你叫嘅啱啱賣哂。」
一心諗著去某餐廳吃一道它馳名的菜式,山長水遠去到。落單後,一心諗著:一陣間端上來的色香味美,口水已流。怎料,侍應生抱歉上前,誠意道歉說:「Sorry!你叫嘅啱啱賣哂。」吓?想食的菜式賣哂!心情直插谷底。雖然侍應生問你改叫其他東西,但那份失望,早已令你胃口大減了。

第四位:「我幫你教細啲冷氣。」
香港食肆的冷氣特別強勁,可能希望食客食完後快啲埋單,騰空張枱出嚟。或者希望客人見涷,叫啲熱湯熱飲暖暖身。食客叫侍應生將冷氣調細一點,侍應生:「我幫你教細啲冷氣。」其實中央冷氣無得調細,不過食客有侍應生應一應,心理上就覺得冷氣真係好似教細咗啲啲咁。

第三位:「甜品送哂啦!」
中式食肆,有一個俗成慣例:食客飯後問侍應生有無糖水送?中國人有平宜唔怕攞。侍應生笑著道歉:「甜品送哂啦!……不如俾個甜品餐牌你睇吓。」其實食客不是真心想食甜品,只不過如果有糖水唔收錢,唔食又點對著自己呢?

第二位:「等等,我叫人幫你。」
在餐廳內提供服務的侍應生,並非全部都是有經驗的侍應生,有些年資較短的實習生、只負責斟水、出菜、收碟、執枱等輕閒工作。當你找這些實習生落單或問問題時,他們便細細聲說:「等等,我叫人幫你。」轉頭急忙找個senior侍應生,回應客人。

第一位:「應該整緊,我即刻入廚房追!」
食飯點菜,總有一味菜式姍姍來遲,食哂其他飯菜,它都未到。食客追問侍應生:「個餸好耐啦!如果漏單,同我cancel佢!」侍應生搶答:「唔會漏單!應該整緊,我即刻入廚房追!」一入廚房,大嗌:「四號枱爭碟嘢!快馬呀!」五分鐘後,侍應生端出一碟:「啱啱炒起,新鮮熱辣,各位趁熱食啦!」侍應生一聽到食客話要cancel order時,才會認真極速處理食客的要求。




點解會揀Human League的《Don't you want me》?因為呢首歌講一名女侍應,飛上枝頭,五年後又放棄,重新生活。

Don't you want me - Human League

You were working as a waitress
In a cocktail bar
When I met you
I picked you out
I shook you up
And turned you around
Turned you into someone new

Now five years later on
you've got the world at your feet
Success has been so easy for you
But don't forget
It's me who put you where you are now
And I can put you back down too

Don't, don't you want me
You know I can't believe it
When I hear that you won't see me
Don't, don't you want me
You know I don't believe you
When you say that you don't need me
It's much too late to find
You think you've changed your mind
You'd better change it back
Or we will both be sorry

Don't you want me, baby
Don't you want me, oh
Don't you want me, baby
Don't you want me, oh

I was working as a waitress
In a cocktail bar
That much is true
But even then I knew I'd find
A much better place
Either with or without you
The five years we have had
Have been such good times
I still love you
But now I think it's time
I lived my life on my own
I guess it's just what I must do

Don't, don't you want me
You know I can't believe it
When I hear that you won't see me
Don't, don't you want me
You know I don't believe you
When you say that you don't need me
It's much too late to find
You think you've changed your mind
You'd better change it back
Or we will both be sorry

Don't you want me, baby
Don't you want me, oh
Don't you want me, baby
Don't you want me, oh

11 則留言:

  1. 巴黎

    係呀
    「冧把溫」呀!

    侍應: 想飲乜野飯前洒(apéritif)呢?
    我: 水得啦,唔使礦泉水, 普通清水得啦
    (侍應白眼行開)

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  2. 卡臣︰我光顧的是茶餐廳及各類主流餐館多,一睇你這篇,攝入腦畫面的係︰侍應抓住本嘢,抓住支筆,然後講,「要咩?」寫完跟住行開,有啲好啲嘅,會講,「小姐,我覆番你一次,你要嘅係...係咁多?...好,多謝晒!」

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  3. coffee

    我幫襯嗰啲
    聽完我落單
    立即向廚房大嗌
    「細容,油菜」

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  4. "先生用XXXX銀行嘅卡有得積分"喺我第一次聽到嘅,以前都冇。

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  5. eric

    係喎
    你last christmas 回港
    香港好多銀行同食肆搞推廣

    不過通常間餐廳做乜卡, 我都無!

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  6. 第一位果句,好多時係:整緊整緊,焗嘅/即叫即做係耐D(但唔去check囉)

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  7. naruto

    或者解釋今晚廚房壞咗啲乜嘢
    所以耐少少, sorry, 好快有

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  8. 一係漏單....一係想食嘅嘢賣哂!唉~~

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